Showing posts with label Small Business. Show all posts
Showing posts with label Small Business. Show all posts

Wednesday, August 1, 2007

Amazon.com

And my worst experience….I tried to purchase an Apple Mac Pro with some additional software on July 29. The order was confirmed – GREAT!!

Next day we receive a message that Amazon is having” difficulty “processing our card of course only for the notebook NOT the software, which was actually charged and shipped…Hmmmm It’s impossible seeing the amount of money which is in the account but hey let us call in any event. Therefore, we did. The bank confirmed us that the amount was already authorized to Amazon not to worry seeing that there are enough funds available.
So me, naïve as I am try to communicate the very same to Amazon …and guess what??
Getting the same message – unable to process your card try again ...and as an “Idiot” I did and I have to admit a few times…NEVER EVER DO THAT!!!! Amazon will Block all YOUR funds!!!

Who would have thought that Amazon.com puts a hold on all our funds??? I actually cancelled the order yesterday, just to learn today that the item is only available now for an additional $500.00 .. Not only did Amazon put a total stop on my credit card in charging it several times BUT they are not even decent enough to tell me that the problem lies not in any missing funds but in their inability to provide you with the item ordered.

Update: After a few more calls and e-mails our funds are released this morning despite their previous info that this is NOT possible within a day :)

Thursday, June 28, 2007

Relief for Germany's Small Businesses IS Within Reach

Shooting the breeze :) ...

Usually I am not the one who likes to talk a lot about myself nor have I ever thought about having an article published about me ..But seeing that a lot of events came together recently and a very dear friend of mine, Danielle Taylor owner of Taylor-Made Virtual Assistance,has taken the time to write and publish the following article about me and my services, I do not want to miss the chance to publish the very same here as well :

"The high costs of operating a small business in Germany can be alleviated" says Silvia Shields. Ms. Shields is a professional Virtual Assistant. Her business, Just A Phone Call Away, may be the answer to any number of cost issues that cause German business owners to lose sleep. And, because she is a German native with over 20 years experience working with German companies, Ms. Shields understands very well the nuances of the laws governing the way businesses operate in the country.

Outsourcing, more commonly known as consulting, is a cost-effective, efficient and proactive solution that has long been used for project management, customer service and subject matter expertise. The same concept is now being successfully applied to the administrative functions every company requires. Virtual Assistance is a growing industry that has benefited from an infusion of highly skilled, expert administrative professionals who understand the need for cost-effective administrative support to small business owners who, before now, could not afford it.

The most recent German Labour Cost Survey1 shows that 74.8% of compensation to employees is the result of gross salaries and wages and only 56.7% of that amount is paid in direct remuneration to those employees. Further, employers are paying social contributions of 24.6% and statutory social security contributions of 13.7%. These labour costs are some of the highest in Europe.

By outsourcing the administrative functions to professionals such as Ms. Shields, companies are better positioned to offset their high labour costs that, particularly for small businesses, could result in a less advantageous position with regard to compliance with Basel II regulations. This solution becomes viable when small businesses reap the rewards of becoming more financially solvent through outsourcing; therefore, receiving a higher ranking with regard to credit worthiness and the ability to generate cash flow to cover all operations.

Ms. Shields benefits her clients by providing administrative and back office accounting support without the burden of governmentally mandated employer taxes, severance packages, health insurance, office space, training or equipment. All of these tasks are performed virtually with the use of the latest technology and regular communications with her clients.

Relief is within reach, and now Just A Phone Call Away.

References

1 Statistisches Bundesamt Deutschland, 2004. Labour Cost Survey; Detailed Structure of Labour Costs in Industry and the Services Sector in 2004. 2004 Labour Cost Survey.

About the Author: Danielle Taylor is a professional Virtual Assistant and avid writer. She operates Taylor-Made Virtual Assistance and provides specialized administrative support to authors, chefs, event planners and alternative health professionals.


Thanks Danielle :)

Saturday, June 9, 2007

How to choose a Virtual Assistant

You just made the decision to hire a Virtual Assistant. What’s next? What should you pay attention too?

Here are a few tips to make the process a little easier for you:

1. Take a look at the VA's website. How is the spelling and grammar? Do you like what you see, does it "speak" to you? Is the Website neat and clear ? Remember, if a VA doesn't pay much attention to her own website, it’s likely that she won't pay much attention to your work either.

2. How does she answer her phone? Does she put you on hold to take another call? Is she answering her voicemails and e-mails in a timely manner?

3. Make sure you feel the “click” when you have your first telephone conference with any potential VA. Is the VA confident, friendly, and enthusiastic? Moreover, is she a good listener? Is she treating you with respect? Are you feeling comfortable speaking with her/him?

4. Find out what system she has in place to handle different tasks for different clients. Does she have a limit of clients she will be taking on? How does she handle and prioritize her client’s needs? What are her turnaround times?

5. You can delegate many tasks to a VA. It helps if you have a list of tasks you want her to take over from you, available during your first consultation. Discuss that list with your potential VA and determine whether she will be able to handle those tasks.

6. Ask your potential VA what software products he/she is using and how familiar she is with them. If you use any particular software for your business, make sure to ask the VA whether she is familiar with the system and if not what she suggests how to handle it. She might be offering to train herself on the software and you will have to decide whether that is suitable for you.

7. Last and least – the experience! While it's helpful to know how long she has been in business as a VA, as well as it’s certainly great to work with a “Veteran”, you might find it helpful to learn how long she has done the tasks that you want her to do. If your potential VA just started her own business, you might want to ask her about her experience prior to becoming a VA and she may have just done the very same work you need to delegate for a previous employer for many years and is therefore equally qualified to assist YOU!

Not every potential VA will be the perfect fit but be assured that YOUR perfect fit is out there!

Let me rest “my case” in adding a great resource to find the best fit for you and your needs:

The Virtual Assistance Chamber of Commerce :)

Friday, June 1, 2007

Have your choice.....

You've probably heard the old adage: "Fast, Cheap, Good. Pick Two."

1. If you want it fast and cheap, it's not going to be good;
2. If you want it good and cheap, it's not going to be fast;
3. And if you want it good and fast, it's not going to be cheap.

According to the triangle you can't have it all- what is your preference?

Tuesday, May 29, 2007

The $8.00/hr Virtual Assistant

I come across plenty of ads on craigslist.org and other places for a Virtual Assistant or an Administrative Assistant on a contract basis – the job requirements go from simply taking or making phone calls to a list a half-page long.

What really blows my mind is if the qualifications and knowledge request is as long as half a DinA4 page, how can the pay offered be only $8-15.00/hr?

Here is a great example :

“QUALIFICATIONS:
• Must have Microsoft Word experience and knowledge of Microsoft Office Suite
• Types at least 50 wpm with tremendous attention to detail (grammar & spelling)
• Relevant degree or equivalent
• Minimum of 2 years working experience in a business environment with a customer service focus
• Professional and polished image a must
• Excellent written and oral language skills
• Ability to multi-task with confidence
• Familiarity with Website maintenance
• Understanding of and adherence to standard business protocol
• Can establish, develop, maintain and update filing systems
• Research various topics and collect information to support various projects, at the President’s request
• Create PowerPoint presentations, and occasionally work with the Designer to put together client materials and information
• Can manage the backend operations for teleclasses
• Prepare frequent web statistical reports as requested
• Has a computer at home for 'home work'
• Has dependable transportation

“The starting rate is $12-$15/hour and bonuses are possible. The person will be paid as a 1099 and will have a current/valid business license within Scottsdale, is bonded and has their own liability insurance. There is no benefit plan. Start date is June after 6/11 (hopefully sooner if we find the right person right away).”

How can they expect someone in his or her right mind, with a solid education AND business knowledge to accept work at pay like that? How is it that they want to “hire” the person on a contractor basis? This is an oxymoron in itself, by the way.

Now for anyone out there who is thinking about signing on as an independent contractor for a low hourly rate, I would like to ask you to have a look at the free service-pricing sheet offered by the Virtual Assistance Chamber of Commerce. It is a great tool to discover what you need to charge to cover all your costs including insurance and taxes.

If you go to through the process, you will quickly realize that a rate of $8-$15/hr is anything but realistic, especially if you have to pay your own taxes, insurance etc.

Saturday, May 19, 2007

Working from home - Dream vs. Reality

Honestly, if you ask my Husband about what I am doing, his answer will be something like: My wife stays at home.

In his mind, I go back to sleep after getting up with him early in the morning to prepare his coffee and will probably wake-up again around 10am – most certainly to let in the maid who, of course, I pay with his salary. The maid takes care of the house, gets the laundry and the ironing done, as well as taking the dogs for several walks, and prepares the food shortly before she leaves the house. If I could only train her to do the Virtual Assistance work as well :) . . . Oh no, let me correct that -- I am NOT working, not really. Working from home means sitting on the sofa, eating chocolate and watching all the newest shows and soaps. Did I mention lying at the pool as well?

Reality looks a little different though. Yes, working from home gives you more freedom and you can indeed make your own schedule BUT . . . if you want to be successful, you have to take your work seriously! You have to be disciplined, get organized and find your routine.

Remember, it’s much easier to get distracted while working from home, so make sure you have your priorities straight.

There is a time for work, for household chores, for the kids, and for the TV! Make sure you have them all separated. It’s nearly impossible trying to complete an important project while watching the Oprah show!

You have to make sure that your friends and family know and accept that while you have your “Office Hours” you will have no time for small talk, at least not more than you had while you where working at your last job.

If you have kids, make sure you explain to them that yes, you work from home now, but it’s work nonetheless. Make sure they understand and respect the hours you need to spend on work.

Know that no one will tell you how to do your job nor will anyone check whether it’s done right. It’s up to you to make sure that projects are delivered to your client on time, finished the way he needs it.

Fact is, working from home is not for everyone!

Thursday, May 17, 2007

Business Ethics...

Yesterday, while reading the Gritty Business Buzz, I ended up on the website of a fellow VA-friend and she has that link on her page, saying that she had signed the business ethics pledge , which made me curious ...What is that she is standing for ?

So certainly I clicked on the link and ended up on that amazing website of Shel Horowitz ....

Why The Business Ethics Pledge Campaign

By Shel Horowitz

"Can one self-employed guy working from a farmhouse in Massachusetts actually have an impact on the way business is conducted in our modern world?

Some people seem to think the whole Business Ethics Pledge campaign is misguided, or at best tilting at windmills. I can tell you this: It's gotten incredibly positive feedback. The last project for which I've gotten so many thank-yous was when I started the movement that saved our local mountain from a very poorly-conceived housing development, a campaign that involved several thousand people. That campaign confirmed the idea that one person can indeed make a difference, and that difference is most easily achieved if the lone individual joins with others into an organized force. Oh yes, and people told me right at the beginning that we could never stop that monstrosity—so I've had some experience with achieving the "impossible".

Lots of people achieve the "impossible." Could anyone have predicted to Rosa Parks and Martin Luther King, Jr. in 1955 that just ten years later, segregation would be outlawed? Would anyone have believed as Soviet tanks were crushing dissent in Prague that 20 years later, the entire Soviet Union and all its totalitarian satellites would come crashing down along with the Berlin Wall?

Jack Canfield (co-author of the Chicken Soup books and the Success Principles) tells the story about motivational speaker Tony Robbins, who tried to rent a van in New York City to deliver supplies to poor people in Harlem. His staff told him there were no vans to rent in all of New York City—so he went out on the street and started flagging down van drivers. Eventually, he flagged down the regional captain of the Salvation Army, who not only agreed to help, but improved the project.

I wrote my book, Principled Profit: Marketing That Puts People First, to help change the world's attitude about business. And when I realized that the book by itself wouldn't reach enough people to create the social change I want, the Pledge was a logical next step.

The Ethics Pledge campaign is deeply meaningful to some sectors of the business world, and I will continue pushing the Pledge and everything it represents, both to attempt to actually accomplish its (admittedly ambitious) goal, and to offer support to those who've placed their trust in this campaign and who have helped spread the word about it.

Since the 1950s, the concept of the "hundredth monkey" has been used to describe a paradigm shift that happens when a certain very small percentage of individuals shift their actions or beliefs—and then, like a wave, the new behavior or attitude spreads rapidly through society. Malcolm Gladwell calls that point of critical mass "the tipping point." Usually, a movement starts small, builds for some time while nobody's noticing (often in another culture), and then explodes into the public consciousness. We've seen it over and over again, in every sphere of our lives: politics, art & culture, and yes, business:
The Montgomery, Alabama bus boycott created the tipping point in national consciousness to begin the end of segregation, after 50 years of quiet behind-the-scenes activism in small groups.
The original Earth Day, in 1970, moved the consciousness of American society so that we began to pay attention to our society's effect on the environment. But remember—Rachel Carson's Silent Springwas published back in 1962; the nuclear test ban movement was even earlier.
The collapse of European Communism in 1989-90 probably wouldn't have been possible without Prague Spring and the brave resistance to the Soviet invasion, two decades earlier.
Business innovations like Kaizen (continuous improvement) were based on the writings of Western business thinkers but pretty much ignored here at first. But they were adopted widely in Japan, and brought back successfully to the US only after the Japanese automakers started cleaning the clocks of the American giants.

Will the Pledge campaign actually succeed? I don't know; it doesn't resonate with everyone. 25,000 each influencing at least 100 may or may not be enough to create the "tipping point"; there's really no way to find out other than to do it. I believe it will work--or at least help lay the necessary groundwork so that when the second wave arrives, the consciousness is ready to shift. At best, the pledge could be a catalyst for rapid change throughout society.

After all, I've been involved in "impossible" movements my whole life. When I started in social change, segregation was a very recent memory, the war in Vietnam was raging, and Nixon was calling for 1000 nuclear power plants. Segregation, the Vietnam war, and the (extremely dangerous) nuclear power industry were all brought to a halt by the power of ordinary human beings working together.

I'm an ordinary person who happens to have a combination of organizing skills and marketing skills, and I'm willing to tilt at this particular windmill to see if in fact I can move it around on its axis. When the housing development on the mountain was announced, the experts all said "this is terrible, but there's nothing we can do." It was actually that powerless response, rather than the project itself, that inspired me to form Save the Mountain—I knew I could prove them wrong. I fully expected that campaign to take five years; we defeated the project completely in just 13 months.

Is this goal really important enough to devote ten years of my life? I believe it is. I believe business has the power to transform society for good or for evil, and that too many of the transformations it has created have been for evil. I see an eventual ripple effect that results in improvements to the environment, to working conditions in developing countries and at home, in the way we are treated by politicians, the way the media covers the world and in the cultural consciousness that we are not just consumers, but citizens--people who stand up and step forward to create the world we want to live in. I hope you'll join me in this movement. the first step is very easy. Just sign the pledge. "

And here is the pledge I took :

I pledge allegiance, in my heart and soul, to the concepts of honesty, integrity, and quality in business. I recognize that the cornerstone of success is treating all stakeholders fairly, with compassion, and with a commitment to service. Working from abundance, I recognize that even my competitors can become important allies. I will not tolerate crooked practices in my business, from co-workers, direct or indirect reports, supervisors, managers, suppliers, or anyone else—and if I encounter such practices, I will refuse to go along with them and report them to appropriate authorities within and outside the company. I pledge to support the "triple bottom line" of environmental, social, and financial responsibility. And I pledge to participate in a serious effort to focus the business community on these principles, by sharing this message with at least 100 other business leaders.

So when are you going to join us ?

Friday, May 11, 2007

This is about loyalty . . . how far will you go?

How far will you take loyalty towards your employer, a client or even friends and family?

Are you willing to bend or hide the truth, or even lie under the “umbrella” of loyalty ?

What triggered my thoughts about that subject, was a conversation with a very good friend of mine.

I know my friend is a very hard-working, serious and definitely a loyal person. She does not mind working twelve hours a day, if necessary, as long as she thinks YOU – as a boss – worth all the trouble . . . . She certainly always worked hard and is still doing a great job.

Last night, I got an e-mail from her telling me that her boss was fired. Of course, I picked up the phone and called her right away to get the scoop and, no, I am not nosey but very empathetic with people I care about. :)

So, apart from the fact that he got himself fired because he couldn’t produce any profit for the company for the last two years, he is also trying to take away clients from this company to a new company he has already founded. Nothing wrong with trying BUT he is asking my friend to give a false statement about a contract with one of their current major clients, which was already sealed, signed, and delivered in February. All this because he wants to take this client with him.

In short, he expects her to lie to the board saying that this contract has not been signed yet and to forget to remind them (the Head Office) about the situation.

I have to admit, I was furious! Not only about her taking into consideration to agree to that plot but mostly about her soon-to-be ex-Boss who expects her to go for that scenario under the promise that she will soon follow him to his new company.

Loyalty . . . a small word with a big meaning that often becomes underestimated and/or twisted but for me, loyalty to someone always means to be loyal to myself as well. If I am forced to make a decision, which makes it hard for me to look in the mirror, I will stay away from it!

As for my friend, I hope she will make the right decision ...an ethical one !

Wednesday, May 9, 2007

My perfect client…..

Is open to changes and don’t mind that our communication will be mainly via e-mail, IM and/or fax.

He will share his goals and visions with me and will often ask me about my opinion.

He knows which task’s are not his favorite and has no problem to delegate those.

He is able to tell me what he expects from me and which tasks are a priority but leaves it completely up to me HOW I get them done as long as I get them done on time and deliver a great job :)

He think it’s great if I tell him : "Sorry I haven’t done that YET, but I am willing to look into it and if I think I can’t do it, I will know someone trustworthy who can ."

He is willing to take suggestions on how things can be done a different way without being offended.

He accepts my boundaries and understands that he might be not my only client, which does not mean that he is NOT on my priority list – the opposite. All clients are an equal priority to me.

He understands that I am not always able to pick up or return a call within a minute but he knows I will get back to him ASAP.

My client has some sense of humor and does not mind to share laughter with me.

My perfect client is someone who is willing to trust me and the best thing is – he pays me on time! :)

Monday, May 7, 2007

What is your working style ?

I was just sitting here and pondering about how much we differ from other people, simply by our working style.

I know I am very organized, need things planned and lined up, while others may need the pressure of a deadline to present their best work.

So I was just searching the net and found a simple but interesting test , which I of course took ( can’t resist those …LOL) – here is the result :

Your Working Style

“You are extremely dependable and have a complete, realistic, and practical respect for the facts. You absorb, remember, and use any number of facts and are careful about your accuracy. When you see that something needs to be done, you accept the responsibility, often beyond the call of duty. You like everything clearly stated.

Your private reactions, which seldom show in your face, are often vivid and intense. Even when dealing with a crisis you look calm and composed. Behind your outer calm you are viewing the situation from an intensely individual angle. When you are "on duty" and dealing with the world, however, your behavior is sound and sensible.

You are thorough, painstaking, systematic, hard-working, and careful with particulars and procedures. Your perseverance tends to stabilize everything with which you are connected. You do not enter into things impulsively, but once committed, you are very hard to distract or discourage.

You often choose careers where your talents for organization and accuracy are rewarded. Examples are accounting, civil engineering, law, production, construction, health careers, and office work. You often move into supervisory and management roles.

If you are in charge of something, your practical judgment and valuing of procedure makes you consistent and conservative, assembling the necessary facts to support your evaluations and decisions. You look for Solutions to present problems in your successes of the past. With time you become masters of even the smallest elements of your work, but don't give yourself any special credit for this knowledge.

You may encounter problems if you expect everyone to be as logical and analytical as you are. You then run the danger of inappropriately passing judgment on others or overriding less forceful people. A useful rule is to use your thinking to make your perceptions about inanimate objects or your own behavior, and to use your perception to understand others. If you use your senses to see what really matters to others, so that it becomes a fact to be respected, you may go to generous lengths to help. “

Pretty accurate :)

If you are now curious about your work style visit: http://www.quizbox.com/personality/test47.aspx

Have fun and let me know how accurate your results are !

Friday, May 4, 2007

What is behind the meaning of working virtually ?

As a (new) VA my understanding of providing services "virtually" is, that I work from my own home office, use the latest technology to provide administrative services as well as to communicate with my clients.

By now we know it's not really necessary to sit in an office to provide administrative (and much more) services but it can be and is being done by simply using your PC, high-speed internet access and programs which are now offered in the virtual world ...No don't get me wrong being a VA means a little more than just owning a computer and having access to the internet and a phone line for your business but that's not what I am trying to get at -THIS TIME :)

What I am trying to get at is, that I had quite a few requests of prospective clients for my services BUT for some funny reason they opted out and did chose a VA in their area. Just recently, I had a request from one person to explain more about MY services and my prices BUT in the same line asking for recommendations for a VA in his area. Yes, I pointed him in the right direction (VACOC of which I am a proud member btw...) BUT what I really do not get is, that many people seem to look for a VA but actually prefer a VA close by. WHY???

As far as I know we are all working virtually so why people are so adamant to have THEIR VA in their area?As I am absolutely clueless about that I decided to ask that question to our dear beloved "Gritty VA" http://www.grittyva.com/ and I got the reply today , that I will get my answer next week - Thank YOU dear Gritty :)

If you are as curious as I am - check out her blog next week Wednesday !