Amazon.com

And my worst experience….I tried to purchase an Apple Mac Pro with some additional software on July 29. The order was confirmed – GREAT!!

Next day we receive a message that Amazon is having” difficulty “processing our card of course only for the notebook NOT the software, which was actually charged and shipped…Hmmmm It’s impossible seeing the amount of money which is in the account but hey let us call in any event. Therefore, we did. The bank confirmed us that the amount was already authorized to Amazon not to worry seeing that there are enough funds available.
So me, naïve as I am try to communicate the very same to Amazon …and guess what??
Getting the same message – unable to process your card try again ...and as an “Idiot” I did and I have to admit a few times…NEVER EVER DO THAT!!!! Amazon will Block all YOUR funds!!!

Who would have thought that Amazon.com puts a hold on all our funds??? I actually cancelled the order yesterday, just to learn today that the item is only available now for an additional $500.00 .. Not only did Amazon put a total stop on my credit card in charging it several times BUT they are not even decent enough to tell me that the problem lies not in any missing funds but in their inability to provide you with the item ordered.

Update: After a few more calls and e-mails our funds are released this morning despite their previous info that this is NOT possible within a day :)

THE TRUTH ABOUT YOU & HAPPINESS

The good you find in others, is in you too.
The faults you find in others, are your faults as well.
After all, to recognize something you must know it.
The possibilities you see in others, are possible for you as well.
The beauty you see around you, is your beauty.
The world around you is a reflection, a mirror showing you the person you are.
To change your world, you must change yourself.
To blame and complain will only make matters worse.
Whatever you care about, is your responsibility.
What you see in others, shows you yourself.
See the best in others, and you will be your best.
Give to others, and you give to yourself.
Appreciate beauty, and you will be beautiful.
Admire creativity, and you will be creative.
Love, and you will be loved.
Seek to understand, and you will be understood.
Listen, and your voice will be heard.
Teach, and you will learn.
Show your best face to the mirror, and you'll be happy with the face looking back at you.

I just discovered this one on Maria Sipkas's "About me" page and got her approval to post this. Maria is one of the most inspiring woman I have ever met and she is the moderator of the XING Group Global Business Woman.
It touched me deeply and I hope you will enjoy it as much as I do !!!

How to choose a Virtual Assistant

You just made the decision to hire a Virtual Assistant. What’s next? What should you pay attention too?

Here are a few tips to make the process a little easier for you:

1. Take a look at the VA's website. How is the spelling and grammar? Do you like what you see, does it "speak" to you? Is the Website neat and clear ? Remember, if a VA doesn't pay much attention to her own website, it’s likely that she won't pay much attention to your work either.

2. How does she answer her phone? Does she put you on hold to take another call? Is she answering her voicemails and e-mails in a timely manner?

3. Make sure you feel the “click” when you have your first telephone conference with any potential VA. Is the VA confident, friendly, and enthusiastic? Moreover, is she a good listener? Is she treating you with respect? Are you feeling comfortable speaking with her/him?

4. Find out what system she has in place to handle different tasks for different clients. Does she have a limit of clients she will be taking on? How does she handle and prioritize her client’s needs? What are her turnaround times?

5. You can delegate many tasks to a VA. It helps if you have a list of tasks you want her to take over from you, available during your first consultation. Discuss that list with your potential VA and determine whether she will be able to handle those tasks.

6. Ask your potential VA what software products he/she is using and how familiar she is with them. If you use any particular software for your business, make sure to ask the VA whether she is familiar with the system and if not what she suggests how to handle it. She might be offering to train herself on the software and you will have to decide whether that is suitable for you.

7. Last and least – the experience! While it's helpful to know how long she has been in business as a VA, as well as it’s certainly great to work with a “Veteran”, you might find it helpful to learn how long she has done the tasks that you want her to do. If your potential VA just started her own business, you might want to ask her about her experience prior to becoming a VA and she may have just done the very same work you need to delegate for a previous employer for many years and is therefore equally qualified to assist YOU!

Not every potential VA will be the perfect fit but be assured that YOUR perfect fit is out there!

Let me rest “my case” in adding a great resource to find the best fit for you and your needs:

The Virtual Assistance Chamber of Commerce :)

Have your choice.....

You've probably heard the old adage: "Fast, Cheap, Good. Pick Two."

1. If you want it fast and cheap, it's not going to be good;
2. If you want it good and cheap, it's not going to be fast;
3. And if you want it good and fast, it's not going to be cheap.

According to the triangle you can't have it all- what is your preference?

A Graduate-Level Course for Assistants , Virtual Assistants & Interns

And why I say: Thanks, but no thanks!

I admit, I am not perfect and certainly not somebody who knows it all but reading the newest “training” program designed to “help” the VA industry just get’s my blood boiling…

There is no need for “my” client to send me to a course to help him write better press releases or to write a media kit for him BECAUSE that’s not what I offer in the first place. Would I be interested in offering such a service I certainly would not chose a course, which consists of a total of five (5) days training course, featuring 10 hours of live training. It took me years to perfect the knowledge I have now – how can someone in his or her right mind believe that they can learn enough to be a "Lean, Mean Publicity Machine " in just five days ???

Don’t get me wrong, I am all about learning and educating myself,which is a lifelong process, but I know where my strengths and limits are as well as I do know that courses such like the offered one by a well known publicity ‘expert’ is nothing but another way of making big bucks in a quick way. And no, I am not talking about you making money :)

If you ara a VA in the making and you come across any of those courses, think long and hard before you spend your hard earned money !

If you are business owner and you are looking for somebody who knows what they are doing without sending them to "courses" because all of the Ladies presented there are experts in their field simply visit VACOC

The $8.00/hr Virtual Assistant

I come across plenty of ads on craigslist.org and other places for a Virtual Assistant or an Administrative Assistant on a contract basis – the job requirements go from simply taking or making phone calls to a list a half-page long.

What really blows my mind is if the qualifications and knowledge request is as long as half a DinA4 page, how can the pay offered be only $8-15.00/hr?

Here is a great example :

“QUALIFICATIONS:
• Must have Microsoft Word experience and knowledge of Microsoft Office Suite
• Types at least 50 wpm with tremendous attention to detail (grammar & spelling)
• Relevant degree or equivalent
• Minimum of 2 years working experience in a business environment with a customer service focus
• Professional and polished image a must
• Excellent written and oral language skills
• Ability to multi-task with confidence
• Familiarity with Website maintenance
• Understanding of and adherence to standard business protocol
• Can establish, develop, maintain and update filing systems
• Research various topics and collect information to support various projects, at the President’s request
• Create PowerPoint presentations, and occasionally work with the Designer to put together client materials and information
• Can manage the backend operations for teleclasses
• Prepare frequent web statistical reports as requested
• Has a computer at home for 'home work'
• Has dependable transportation

“The starting rate is $12-$15/hour and bonuses are possible. The person will be paid as a 1099 and will have a current/valid business license within Scottsdale, is bonded and has their own liability insurance. There is no benefit plan. Start date is June after 6/11 (hopefully sooner if we find the right person right away).”

How can they expect someone in his or her right mind, with a solid education AND business knowledge to accept work at pay like that? How is it that they want to “hire” the person on a contractor basis? This is an oxymoron in itself, by the way.

Now for anyone out there who is thinking about signing on as an independent contractor for a low hourly rate, I would like to ask you to have a look at the free service-pricing sheet offered by the Virtual Assistance Chamber of Commerce. It is a great tool to discover what you need to charge to cover all your costs including insurance and taxes.

If you go to through the process, you will quickly realize that a rate of $8-$15/hr is anything but realistic, especially if you have to pay your own taxes, insurance etc.

I got tagged ....What is my secret on being productive ?

This ultimate guide to productivity meme was started by Ben Yoskovitz at Instigator Blog followed by Vickie Turley of A Balanced Alternative. Now my fellow VA friend, Karen Del’Marmol of KDM Business Support tagged me and Tracey Lawton - I guess it's my time to explain how I stay productive ...

For me, it's important to have an outline on what I intend to accomplish each day.

The outline will be drawn out the minute I wake up and includes all tasks for the current day, starting with my work schedule ending with some time for myself:)

After I had my coffee, took our dog for a walk and went through my e-mails, I start with the work I need time and concentration for. I prefer to do the time consuming and tedious tasks early in the morning, seeing that this is my personal most productive time of the day. If those tasks are accomplished, I am happy and deal with everything else which comes along.

And I follow one trait I claim on my German upbringing : If there is a task I can do today I will not postpone it :)

And just for the books - most times my outline works out perfect :)

Now it's my turn to tag someone...and the lucky winner's are : Victoria Miles of VA Argentina and Christina Haas of Zenith Business Solution.


Now, here are the rules of this project from Ben’s Instigator Blog forwarded to me by Karen Del'Marmol:

1. Write a post on your best productivity tips. Challenge yourself by picking your single best productivity tip (although this isn’t a requirement; you can give us more if you want).

2. Include links to other people that have written posts, or include their tips in your post with proper attribution.

Note: I’m not asking that you link to everyone in the group writing project meme; pick the ones you want to connect with. You certainly can link to everyone, but it’s not a requirement. I like leaving more decision making power in your hands so this isn’t just a link grab, but you’re thinking about what your audience & community wants to read about.
A link back to this post is appreciated though, to help spread the word!

3. If you use Technorati Tags then tag your post “ultimate guide to productivity”.

4. Tag others in your post to spread the meme. Tag as many people as you like!

5. If you link back to Instigator Blog and email me at byosko@gmail.com, I’ll make sure to include at least 2 links back to you. But this isn’t a requirement, it just helps me keep track of what’s going on.